AI Voice Agent for Retail & E-shops
The phone gets answered, while you run the store.
Saturday noon with a packed store, or peak hour at the e-shop, the phone always picks the worst moment. The AI agent answers about hours, availability and orders, and logs whatever needs your action.
Retail's problem
The customer in front of you comes first, but the customer on the phone buys too.
Register customer vs phone customer
At peak, one of them waits. Usually the one on the phone, who hangs up and shops online. Elsewhere.
“Where's my order?”
At the e-shop, half the calls are order-status checks, answers that already exist in the system, but someone has to say them.
Stock and sizes
“Do you have a 42 in black?”, the answer needs checking, and checking needs time you don't have in the stockroom.
What the AI agent takes over
All solutionsHours, location, policies
Opening hours, holidays, returns, payment methods, the standard questions answered on the spot.
Order status
Connected to your system, the agent reports “shipped today, delivery tomorrow”, with no one lifting the handset.
Logs availability requests
Product, size, color, customer details, you confirm with one SMS when you get a minute.
Answers after hours too
The customer hunting a gift Sunday night gets an answer and knows where to find it Monday morning.
Pickup notifications
“Your order has arrived at the store”, automatic, no phone lists in a drawer.
Transfers the complex
A complaint or special order? The agent logs it or transfers to you, with full context.
What it sounds like
Saturday 13:30, store packed, two at the register.
Frequently asked
See also
All industries
No customer hangs up without an answer.
See how the agent serves a retail customer from the first ring.