AI Secretarial & Answering Service
An AI answering service, available around the clock.
A traditional answering service puts a person on your line, during office hours, usually with per-call fees or capped plans, and hold time at peaks. The AI answering service does the same job 24/7, answers every call instantly and simultaneously, and costs a flat monthly fee.
What an AI secretarial service is
An AI secretarial service is a telephone answering service run by artificial intelligence. It answers calls in your business name, gives information, books appointments in your calendar, takes messages and transfers to you the calls that need a person. It works around the clock, including Sundays and public holidays.
It does what a traditional answering service does, without shifts, without hold time when many phones ring at once and without per-call fees. You turn it on with call forwarding from the number you already have, all day, only after hours or only when you cannot pick up. Your customers call you as they always do.
If you want to see in detail how an AI receptionist works at an office front desk, it is covered in our guide. Here you will find the service: what it does, how it goes live and what it costs.
Everything an answering service does and more
Answering in your business name, messages, appointments, transfers. The difference: it works 24/7, isn't busy on another line, and doesn't charge per call.
Answers in your name
“Dr. Papadopoulou's practice, good morning”, with the greeting and tone you define.
Takes messages with substance
Who called, why, how urgent, how to reach them, structured in your email, not just “call them back”.
Books appointments
It doesn't note “wants an appointment”, it books it in your calendar within the same call.
Transfers the right calls
By your rules: VIP clients, emergencies or specific topics reach you immediately.
Notifies you instantly
Email or SMS after every call that needs your attention, not a list at day's end.
Greek & English
The same reception serves your foreign customers too, within the same call.
How the AI secretarial service goes live
- 1
Tell us about the business
Services, hours, how you book appointments and which calls you want to reach you.
- 2
We set up the scripts
The greeting in your name, the answers, the rules for messages and transfers.
- 3
We test together
You make test calls and we adjust anything you want, before it speaks to a customer.
- 4
You turn on forwarding
From the number you already have: for all calls, only after hours or when you do not answer.
AI secretarial service or a traditional answering service?
| Traditional answering service | AI secretarial service | |
|---|---|---|
| Hours | Usually office hours or shifts | 24/7, including Sundays and public holidays |
| Peaks | Callers wait when the line is busy | Answers straight away, no hold time |
| Billing | Often per call or with a call cap | A fixed monthly plan with talk minutes |
| Appointments | Notes the request for you to book | Books it in your calendar during the call |
| Messages | A note asking you to call back | A summary in your email, with urgent ones flagged |
If an answering service already covers you during office hours, the AI secretarial service can take only evenings, weekends and peaks.
Telephone answering by profession
The AI secretarial service learns the questions and rules of your industry. See how it works for each profession, or read the guide to medical answering services.
Frequently asked about the AI secretarial service
How is it different from a traditional answering service?
What about a complex or sensitive call?
Do you charge per call?
Does it work as a medical answering service?
How fast can it go live?
What is an AI answering service?
Do I keep my phone number?
Can it cover only the hours we are away?
What do I see after each call?
See also
All solutionsThe full solution for every call
24/7 answering, information, appointments and transfers, in detail.
Automatic appointment reminders
SMS & email that cut no-shows, the reception's perfect companion.
Answering services: full guide
How it works, what it costs and how it compares to a receptionist.
An answering service available around the clock.
Fill in the form and hear how it would answer in your name.